is currently testing a way to replace human servers with voice-based technology
for its drive-through in the United States in the hope that this will reduce congestion
and needless panic for the employees.
is implementing this new AI technology with the help of Apprente, a start-up
business that McDonald’s acquired earlier on this week.
voice-based system is currently being tested in various McDonald’s restaurants
in North America, with there being plans to expand it to all over the United
also stated that such technology could also be used in mobile and kiosk
ordering in the near future.
this move comes despite there being concerns about workers’ jobs becoming
obsolete due to the increasing reliance on automation.
world, up to 20 million jobs in the manufacturing industry alone could be fully
replaced by robotic technology by 2030, according to an analysis made by Oxford
Economics, a firm that specialises in analytic research.
Due to this,
McDonald’s also added that it plans to expand its newly-formed McD Tech team by
hiring more engineers and data scientists, all in order to find new ways to
make the customer experience better than ever before in its staggering 37,000-plus
restaurants all over the world.
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